For us at Nuki, quality has the highest priority. Nevertheless, errors cannot be completely avoided. In the course of our routine quality control we unfortunately had to discover that one component of a production batch of our Smart Lock 3.0 is defective. This defect can lead to a limited Bluetooth range of the device. The affected devices can be identified via the Smart Lock ID. All affected devices will of course be replaced by us free of charge. Please note that only the Nuki Smart Lock 3.0 is affected. All other devices, especially the Nuki Smart Lock 3.0 Pro, are fully functional.
We understand that door locks can sometimes be confusing, and not everybody is an expert.
If you have any questions about Nuki, you can call us Mon-Fri between 9am-6pm (CET).
International +1 (915) 600-7233
Germany 0800 880 8710
Austria +43 720 880010
Switzerland +41 44 505 16 16
United Kingdom +44 1688 212012