We are confident in the longevity of our products. That’s why we offer a 3-year guarantee on your new Nuki Smart Lock. Did your Smart Lock accidentally fall on the floor? In addition to slight negligence, material and manufacturing defects are also covered.
Immediate product replacement
Defective device? This is not a problem with Nuki Guarantee Plus. Contact our Support Team and we will send you your replacement product immediately. You don’t have to wait until we’ve received and inspected the faulty product.
You can activate the guarantee within 30 days of activating your Smart Lock for the first time. The service is linked to your Nuki Smart Lock ID. The statutory warranty period of 24 months applies.